Development of a Case Management Volunteer Program for the Worcester Free Clinic Coalition

Abstract

The Worcester Free Clinic Coalition (WFCC) is a group of free clinics that serve the Greater Worcester community. In 2016, medical student volunteers from the University of Massachusetts Medical School recognized the need for insurance counseling and resource referral in the clinics and founded the WFCC Case Management Volunteer Program. Over the past two years, the program has evolved to improve its training and retention of case management volunteers and to increase the referral of patients to case management in the WFCC clinics.